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Refund Policy

Clear guidelines for refunds and cancellations of APMDC services

Contact Billing Department Check Eligibility

Policy Overview

This Refund Policy explains the conditions under which APMDC Nigeria provides refunds for payments made through our website, client portal, or any APMDC-related service platform.

7 Days

Refund Request Window

5-10 Days

Review Period

Email Required

For All Requests

1. Introduction

This Refund Policy explains the conditions under which APMDC Nigeria ("APMDC", "we", "our", or "us") provides refunds for payments made through our website, client portal, or any APMDC-related service platform.

This policy applies to all clients, corporate organizations, partners, and users who engage our services.

APMDC offers specialized maritime, logistics, shipping agency, port operations, offshore support, and related professional services. Due to the nature of our operations, refunds are subject to strict guidelines.

2. Non-Refundable Services

Certain payments are non-refundable due to operational commitments, third-party charges, and regulatory dependencies. These include (but are not limited to):

Administrative or processing fees
Service initiation fees
Inspection or assessment charges
Documentation and compliance processing
Port charges, terminal fees, or government levies
Third-party logistics expenses already incurred
Vessel husbandry or marine support mobilization costs
Any service that has already started or been partially delivered

Once APMDC has commenced service delivery, payments become non-refundable.

3. Refund Eligibility

You may be eligible for a refund only if:

  • A payment was made in error
  • A duplicate payment was processed
  • A service could not be initiated due to APMDC's operational constraints
  • APMDC is unable to deliver the agreed service and no alternative has been provided
  • An overcharge or incorrect billing occurred

Refund requests must be submitted within 7 business days of the transaction.

Refunds will not be issued if delays or failures result from:

  • Government regulations or port authority actions
  • Weather or maritime restrictions
  • Vessel operator or client-side delays
  • Incomplete documentation from the client
  • Force Majeure events (e.g., strikes, natural disasters, unrest)

4. How to Request a Refund

To request a refund, send an email to:

kemi.invoicing@apmdcng.com

Include the following information:

Full Name / Company Name
Contact Information
Invoice or Transaction Reference
Payment Date
Amount Paid
Reason for Refund Request
Proof of Payment (if applicable)

Our Accounts Team will review your request, verify details, and respond within 5–10 business days.

5. Refund Processing Time

If approved:

  • Refunds will be processed to the original payment method.
  • Bank refunds may take 5–14 business days depending on your financial institution.
  • International refunds may take longer due to cross-border processing.

APMDC is not responsible for delays caused by banks, payment gateways, or financial institutions.

6. Deductions / Adjustments

Approved refunds may be subject to:

Bank transfer charges
Payment gateway fees
Administrative deductions
Third-party cost recoveries already incurred

APMDC will provide a breakdown of any deductions upon request.

7. Cancellation Policy

If a client wishes to cancel a service:

  • Cancellation must be communicated in writing.
  • Refunds (if any) depend on whether the service has already started.
  • Once mobilization or operational planning begins, refund eligibility is reduced or void.

Some services require mandatory upfront fees that are strictly non-refundable.

8. Dispute Resolution

If you disagree with a refund decision:

  • You may escalate the matter to our Finance or Compliance Unit.
  • APMDC will conduct a secondary review within 5 business days.
  • Final determinations are based on internal policies, NDPR compliance, and contractual terms.

9. Changes to This Refund Policy

APMDC may update this Refund Policy at any time.

Updates will be posted on this page with a revised "Last Updated" date.

Continued use of our services implies acceptance of the updated policy.

10. Contact Information

For questions or concerns about this Refund Policy:

APMDC Nigeria

7B Oranyan Road, Off Oduduwa Street,
Apapa G.R.A, Lagos, Nigeria

kemi.invoicing@apmdcng.com

+234-1-4541278 / +234-1-3425846

APMDCng.com

Quick Refund Request

Send all refund requests to:

kemi.invoicing@apmdcng.com

Include all required information for faster processing

Last Updated: November 2023

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